Frequently Asked Questions
Everything you need to know about enhancing your living space with Bestar.
What is the typical shipping timeframe for furniture items?
Most orders are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes between 5 to 10 business days for delivery.
Do you offer white-glove delivery and assembly services?
Currently, we offer standard curbside delivery. All Bestar products come with detailed, step-by-step assembly instructions and all necessary hardware for a smooth DIY experience.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on all items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are your wood products sustainably sourced?
Yes, Bestar is committed to sustainability. Our furniture is crafted using high-quality, eco-friendly materials and compliant with North American environmental standards.
What should I do if my order arrives with a damaged or missing part?
If your order is incomplete or damaged, please contact our support team within 48 hours of delivery. We will ship out replacement parts immediately at no additional cost.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.